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On-FocusCCTV, Inc | Warranty
Warranty
 
On-FocusCCTV.com is an Authorized Dealer of all products available in our web store. Therefore, we are able to offer the following Long-Term Warranties that add significant value to your purchases by providing immediate replacement for the duration of the warranty:
Why It Is Dangerous to Buy from Just Anybody?

10-year Warranty (the only one in the industry) on the following products:
Ikegami ® Cameras: ICD-38, ICD-47, ICD-48, ICD-49, ICD-505, ICD-508, ICD-68, ICD-608, ICD-608VR, ICD-808, ICD-809, ICD-828, ICD-848, ICD-879

5-year Warranty on the following products:
Ikegami ® Cameras: ISD-A10, ISD-A20, ISD-A21, ISD-A30, ISD-A31

3-year Warranty on the following products: 3-year warranty was extended to 5-years. Please see above.

2-year Warranty on the following products:
DVRs by Samsung ®: SVR-5116, SVR-440, SVR-950, SVR-1630, SVR-1640, SVR-1650,

1-year Warranty on the following products:
Ikegami ® Cameras: PCS-35, IPD-Q01, IPD-Q38;  Ikegami ® DVRs: SDR-304; All CRT Monitors, All LCD Monitors, All Lenses, All Accessories.

 Why buy from Authorized Dealers?
  • Authorized Dealers have a right to offer a manufacturer’s warranty to all buyers
  • Authorized Dealers have constant access to all products produced by the manufacturer
  • Authorized Dealers have stock of most products ready to ship
  • Authorized Dealers receive the shortest lead-times from the manufacturer
  • Authorized Dealers receive new products first
  • Authorized Dealers receive the most current pricing
  • Authorized Dealers have access to the technical support offered by the manufacturer
  • Authorized Dealers stand behind what they sell by providing immediate replacement of a defective product
Authorized dealers work directly with a manufacturer’s representative. Authorized Dealers work through a strict contractual relationship with the manufacturer of the product. While the Authorized Dealers are subject to certain restrictions, such as maintaining a minimum price, they also posses the privilege to offer the best customer support and the true warranty support as the authorized sellers of the product.
 
What does the warranty mean?
  • The product you purchase is registered with the manufacturer
  • You receive a certificate of warranty
  • You have a right to a prompt replacement of a defective product for the duration of the warranty
  • You may replace your product through any local Authorized Dealer
  • You have access to the technical support through our customer service
Why It Is Dangerous to Buy from Just Anybody:
Occasionally, you may find a similar product sold through another website at a lower price. However, when attempting to purchase this product, you may run into the following problems.
  • Long delay, sometimes numbering in weeks, before you receive your purchase.
  • You may never receive the product at all.
  • If there is something wrong with the product, you may not be able to replace it.
  • When you contact the website in question for technical support, you may never hear back.
Why this happens? - Because the site in question is NOT an authorized dealer. They may not have the product in stock or may not have the ability to purchase more of this product. Often, they use a lower price as a gimmick, similarly to a “teaser-tactics” used by some car dealerships. They may charge more for shipping, or charge higher prices on accessories. They may also offer the same product with most basic options to imitate the lowest price. Finally, they are not obligated to offer warranties, and have no access to the technical support.
 

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