Shipping and  Returns Policy

How the shipping charges are determined?

• The shipping charges are calculated based on speed of delivery requested, the location of the destination, weight of the merchandize and number of the items shipped.
• We charge a small handling fee to cover packaging and order processing.

What carriers we use:

• We use all major carriers such FedEx, DHL, UPS, and USPS. Some of these carriers have special policies concerning delivery to PO Boxes, military address, and mail boxes. Please contact the carriers directly to inquire about their shipping policies.
• Some carriers do not deliver to certain areas or locations. This information may be found on their website, or obtained through contacting the carriers directly by e-mail, telephone, fax, or other medium.

Information required for shipping of an order:

• In order to process and ship you purchase, we will need to obtain the following information:
• Your name, address, and contact telephone number, shipping and billing address, names, addresses, and contact information of people to whom the merchandize maybe shipped. We will also ask you for an e-mail address so that we can provide you with the status of your order, shipping date, and scheduled delivery date.
• All provided information will be verified and if any discrepancies are found, you will be contacted prior to shipment of your order with an option of changing the order information or canceling your order. If we do not receive a response from you within 3 business days, we may at our sole discretion cancel your order and give you an option of placing another order with correct information.

Special shipping charges and conditions:

• All charges are determined at the time of order
• Some items may require additional shipping charges due to irregular size, special shipping requirements, and excessive weight
• Out-of-Stock items will be shipped separately at the time when the requested product is re-stocked. In case that we experience unusual delays with receipt of out-of-stock items, we will notify you by e-mail communication with approximate shipping date. At that time, you will have an option of retaining or canceling your order.
• Some special order items may be shipped separately from the rest of the items in your order. A small charge may apply to some special-order merchandizes.
• Because we use different vendors that fulfill some orders, items in your order may be shipped separately
• At this time, we are unable to ship your order to an international location
• All first time orders are shipped with signature required upon delivery
• We do not ship to PO Boxes, or mail boxes

Separately shipped items:

• Some items may be shipped separately. You will not be charged for shipping until such time that the order is shipped. If the items need to be shipped separately or from different location, additional shipping charges may apply.
• If you desire the items to be shipped to different locations, additional shipping charges may apply.

Cancellation of the order:

• Any order may be cancelled prior to entering the shipping process.
• If you believe that the order was not placed by you, or that the order is incorrect, please contact us as soon as possible. If such notification is made prior to shipment, all charges will be immediately refunded to your credit medium, and the shipment will be cancelled by our staff.
• All orders shipped prior to cancellation will be charged to the credit medium provided by you at the time of order. If you receive an order in error, please contact us as soon as possible. We will arrange for the carrier to pick up the order from the location to which it was delivered, or we may send you prepaid shipping label and instruct you on appropriate the drop-off location. We may use either method at our discretion.
• If you received an order an error, please do not open or use the merchandize. You may be held liable for any damage to the product, or be subject to our restocking fee of 15%. For refunds policy, please see our Refunds section below.

Reasons for returns and Returns procedure:

You have 30 days to return your order for a refund. In some cases, a full refund will be due. If some cases, however, fees may applied against your refund. Please see our Refunds section below for more detailed information on our refund policy. There may be several reasons for the return of merchandize.

1. The order was not placed by you;

If you reasonably believe that the order is not placed by you and you do not wish to receive or pay for the merchandize, upon notification from you we will either cancel the order if it did not enter a shipping process or arrange for a pick-up, stop-shipment, and full refund to your credit medium. However, if we reasonably believe that the claim is made is a result of fraud or identity theft, we reserve the right to conduct our independent investigation before any refund is made.

2. The order was placed by you in error;

In the event you erroneously made an order that you do not wish to purchase, please notify us immediately. We will make every effort to cancel your order prior to shipment if you are unable to do so yourself and refund you the full amount of purchase. However, if the order has been shipped or delivered, the shipping, pick-up, or restocking fee may be withheld from your refund according to our Refunds policy.

3. The merchandize you purchased arrived damaged or dysfunctional;

If the merchandize arrived in damaged conditions, or if it does not function properly, please contact us immediately. We will arrange for a carrier pick-up or mail you a prepaid shipping label with the drop-off instruction. In case of a damaged or dysfunctional item, we may exchange it or refund your purchase at our discretion. All exchange shipment will be made immediately upon receipt of your notification. Your credit medium will be charged for an additional item. Upon receipt of a damaged item, you will receive a full refund according to our Refunds policy.

4. The incorrect merchandize was shipped;

If you received a merchandize other than what you ordered and do not wish to keep it, please notify us immediately. We will arrange for a carrier pick-up or a prepaid shipping label, and refund your credit medium upon receipt of the merchandize by our warehouse.

5. Duplicate order was shipped;

If you received a duplicate shipment of an order and do not wish to keep it, please contact us immediately. We will arrange for a carrier pick-up or a prepaid shipping label, and refund your credit medium upon receipt of the merchandize by our warehouse.

6. Item arrived late;

If you believe the order arrived late, please contact us immediately. We reserve a right to conduct our independent investigation for no less than 10 business days and determine why the item was delivered later than specified. Upon such time as we receive the necessary information, we will determine the appropriate method of rectifying the situation. We may either refund a portion of your shipping charges or arrange for a carrier pick-up or a prepaid shipping label at our discretion. In case of a return, the refund will be issued upon the receipt of the item by our warehouse.

7. You changed your mind and no longer require the merchandize;

If you wish to return the item because you changed your mind or have no use for the item at the moment, you are responsible for shipping charges and restocking fee of 15%. We will arrange for a carrier pick-up or a prepaid shipping label if you wish us to handle the return. Upon receipt of the merchandize by our warehouse, you refund will be issued less shipping charges and restocking fees of 15%. Special orders are not subject to refunds under these conditions.

• It is your responsibility to notify us of a reason why you choose to return the merchandize. It is our responsibility to arrange for pick-up of the merchandize or to provide you with a pre-paid shipping label for the purpose of shipping the merchandize back to us and to process appropriate refund. Please see our detailed refund policy in Refunds section below.
• Some special-order items are not subject to refunds. We will notify you at the time of purchase if such is the case before the order enters a shipping process. At that time you will have an option of retaining your order, canceling your order, or instructing us to cancel your order if you are not able to do so yourself.

Refunds:

• If you wish to return the order for any reason, please contact us immediately. You have 30 days to return your order for any reason for a full or partial refund. All refunds are made in 30 days or less from the date we receive the returned merchandize.

Full refund is due under the following conditions:

• You did not place the order
• Your item arrived damaged or dysfunctional
• You received a duplicate shipment
• Incorrect item was shipped to you
• Item arrived late due to the carrier mistake or a delay caused by our shipping and processing center

Partial refund under the following circumstances:

• You place an order in error and neglected to notify us prior to shipment of the order
• You changed your mind and no longer need the item
• The merchandize that you claimed was damaged is found to be good condition, fully functional, or was damaged by unusual ware and tear and use by customer prior to return of the item to our warehouse
• You failed to pick-up your order despite being notified and than claimed the order to arrive late
• In the event of the partial refund, we may determine the appropriate fees to be withheld from your refund at our discretion. 15%-25% restocking fee will automatically be applied against your refund. We may or may not refund your initial shipping and handling charges. Return shipping charges will automatically be applied against the amount of your refund.
• In case the merchandize was returned to us damaged by customer’s use, no refund will be made. In the event you fail to return the merchandize to us, no refund will be made.

Exchanges

• In the event you wish to exchange the item(s) ordered for any reason, whether for a similar or a different item(s), we will ship the requested item immediately.
• Your credit medium will be charged for a separate order at the time of shipment.
• Upon receipt of merchandize by our warehouse, we will refund your previous purchase according to our Refunds policy.